A secretary’s checklist for smoother pitch hire

Facility hire looks simple from the outside. From the inside, it is a stream of exceptions.

A good checklist is public rules plus a calendar hirers can read.

Secretaries deserve tools that work when they are at work — and when they are not.

Escalations shrink when availability is unambiguous.

Start by publishing real availability for leisure centre operators, then add payments once the diary is trusted.

FacilityPro is built for UK grassroots venues: pitches, halls, courts, and community rooms.

Key takeaways

• Treat the calendar as the only booking truth for leisure centre operators.
• Publish prices, buffers, and cancellation rules where hirers can see them.
• Take payment in the booking flow when you open public hire.
• Give more than one officer access so holidays do not freeze the diary.

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