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Privacy Policy

This Privacy Policy explains how FacilityPro collects, uses, and protects personal information.

1. Who we are

FacilityPro operates the booking platform at secure.facilitypro.co.uk. Contact: [email protected].

2. Information we collect

  • Account details such as name, email, username, and password
  • Booking details such as facility, dates, times, and contact phone number
  • Payment-related information processed by Stripe (we do not store full card numbers)
  • Technical data such as IP address, browser type, and basic usage logs needed to run and secure the service

3. How we use information

We use personal data to create accounts, process bookings and payments, send booking confirmations and reminders, provide owner dashboards, improve the service, and meet legal obligations.

4. Sharing

Relevant booking details are shared with the facility owner so they can fulfil your booking. Payment data is handled by Stripe. We do not sell your personal data.

5. Retention

We keep account and booking records for as long as needed to provide the service, resolve disputes, and meet accounting or legal requirements.

6. Your rights

Under UK GDPR you may request access, correction, deletion, or restriction of your personal data where applicable. Contact us at [email protected].

7. Cookies

We use essential cookies/session storage for login and security. We do not use advertising trackers on the booking platform.

8. Changes

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: July 2026