Deposits, no-shows, and fair cancellation rules
The best booking process is the one people actually follow on a wet Tuesday night.
Publish cancellation windows before taking money — trust cuts both ways.
No-show patterns cluster around unpaid informal holds.
No-show patterns cluster around unpaid informal holds.
None of this requires a complicated transformation project. It requires one source of truth in Wales.
If you still run hire from WhatsApp, a public FacilityPro calendar is the simplest upgrade.
Key takeaways
- Treat the calendar as the only booking truth for sports hall managers.
- Publish prices, buffers, and cancellation rules where hirers can see them.
- Take payment in the booking flow when you open public hire.
- Give more than one officer access so holidays do not freeze the diary.
See FacilityPro pricing · Football clubs · List your facility free