Why WhatsApp is a risky pitch booking desk that help pitch owners: lessons from busy weeks
Ask any busy secretary supporting pitch owners: the diary is never just a diary — it is customer service, cashflow, and conflict resolution.
Screenshots are not a ledger. When money and keys are involved, ambiguity gets expensive.
Holiday cover fails when the only ‘system’ is one person’s notifications.
Holiday cover fails when the only ‘system’ is one person’s notifications.
Start by publishing real availability for pitch owners, then add payments once the diary is trusted.
With FacilityPro, hirers book live availability online and can pay at booking — no sales call required.
Key takeaways
- Treat the calendar as the only booking truth for pitch owners.
- Publish prices, buffers, and cancellation rules where hirers can see them.
- Take payment in the booking flow when you open public hire.
- Give more than one officer access so holidays do not freeze the diary.
See FacilityPro pricing · Football clubs · List your facility free